Assistant General Manager

Assistant General Manager.

Ramada Plaza Hotel Midtown Albuquerque.

Albuquerque, NM 87107

Ramada Plaza Hotel Midtown Albuquerque is currently looking for a Full-Time Assistant General Manager.

The Assistant Genera Manager is responsible for all aspects of the operation, including front desk, housekeeping, and food service

Guest and Assists the General Manager in implementing hotel-wide strategies.

It is the hotel operations manager's job to deal effectively with customers, supervisors, and staff workers while keeping the hotel running smoothly

Develop and implement strategies that will ensure a positive experience that exceeds guests expectations.

Work collaboratively with all department supervisors and team members to make sure operations are running smoothly in tandem with one another.

Anticipate all guest needs and respond promptly & accordingly,

Establish and maintain standards for staff performance and guest service.

Maintain full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events, and more.

Staff the hotel appropriately comparing workforce against hours/occupied room goals.Responsible for managing employee behavior, appearance, and performance.

Conduct daily meetings to ensure that all departments are in working order. Effectively manage and control all operating expenses including labor, overtime, supplies, etc., enforce Company procurement guidelines, and seek and implement cost-saving strategies.

Ensure the maximum value of the hotel asset including the physical structure as well as all contents therein, through appropriate care and maintenance.

Ensure Lost and Found procedures are followed according to Company policy

Ensure the housekeeping budget is controlled through supervising team members use of linens, supplies and,

Abide by the regulations of the material safety data sheets when using chemicals.

Act as backup for Housekeeping and Laundry team members when necessary

Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.

Ensures compliance with food handling and sanitation standards.

Safeguards that staff understands Local, State, and Federal liquor laws.

Use good judgment to make appropriate decisions, which may impact the long-term value of the asset.

Ensure all licenses are up to date and the property complies with all applicable codes and ordinances.

Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to the Companys training guidelines and policies.

Provide support to the General Manager and sales team, take an active role in the implementation of the hotels Annual Marketing Plan, and capitalize on all revenue opportunities.

Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.

Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Companys policies and procedures.

Maintain a professional image and support the Company in actions and words at all times

Maintain a hotel atmosphere consistent with the Companys standards for professionalism and total quality.

Maintain open channels of communication with corporate leadership, General Manager, Team Members, and Guests.

In the absence of the General Manager, handle emergencies at the hotel, following procedures for notifying the proper Company management and civil authorities when necessary.

Actively enforce all safety policies to protect Team Members, Guests, and Company Assets.

Extend professionalism and courtesy to guests at all times.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction.

Qualifications :

Ability to communicate effectively both verbally and in writing.

Willing to work on weekends and holidays if required.

Excellent Leadership Skills  and assist the General  Manager.

Excellence Challenge is acceptable and be exceptional.

Collaboration Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.

Alcohol Awareness Card.

Identification that establishes the identity.

Identification that establishes the right to work in the United States.

Machinery, Work Equipment, Programs, Software, Hardware Used.

Must be proficient in Microsoft Office Products.

Salary 55K - 65K.

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